“Could not open project”-bug under Mac OS

Richie · July 23, 2015, 12:37pm

Dear all@ProMultiTouch, we are aiming to purchase some licenses to build interactive Apps (desktop and mobile ones). However, we are encountering many technical problems through our trial:

if downloading .exe (Windows) or .app (Mac) demo files, the demos will crash (pure crash under Windows 10, and “could not open project” under Mac Sierra)
if generating files from ProMultiTouch Designer, then it may work under Mac Sierra - many many crashes under Windows 10: seems each time there is an URL link, it will crash the Player as the Designer, so typically the Travel project and the Travel .exe are purely crashing - under Windows, some templates are said to be created from a newer version of Designer (we just downloaded Design from your website, so which newer version are we talking about?)
Our problem is that our interactive Apps will have to work under Windows, and will make a massive use of URL links. So as we speak, it’s simply not working. Any clue?

Daniel · July 26, 2015, 6:16am

“Could not open project” under Mac OS is a known bug, and we are fixing it.

What hardware do you use under Windows? Is it a Virtual Machine?
Could you send an example that crashes?
Are you using URL links with Web widget or Online Map widget?

Richie · July 26, 2015, 10:06pm

To answer your questions:

hardware: yes, virtual machine (Parallel Desktop 10 running Windows 10 on Mac Sierra)
example: look at the screen capture attached (sorry, in French); I just created two blank pages, then tried to a Youtube URL, boom, crash, even before pressing « Enter » … seems like previewing (or rendering if using ProMultitouch Player) is crashing
anything using any URL is making the thing crash: Youtube, GMaps, URL …

Daniel · July 27, 2015, 6:56pm

It is not a good idea to use a virtual machine. The application uses low-level OS features, it will not work properly on the virtual environment.

Projects in the ProMultitouch Editor look the same on the different OS’s. Is there any reason you need to use a virtual machine?

Richie · July 30, 2015, 9:39am

Why we do need a virtual machine?
Simply because we are developing Apps for several environments, so the best way is to virtualize.
We will have a try on Windows-booted machines, although any software we have used so far have not caused any trouble under our virtualized environments, even low-level based software.
From what I understand, you also have no intention to have the Player app available under Linux (although it’s available on Android), which is also bad news for us.

Daniel · July 31, 2015, 4:31pm

We will test the Parallels. You can also try VirtualBox or VMware.
It supports Linux and we plan to release it soon.

Richie · August 3, 2015, 3:52am

I do confirm everything runs smoothly outside the virtual environment (Windows-booted machine).
We will see how to optimize our environment taking this into account.

I suppose once a licence is purchased the « created with Pro Multitouch » logo can be disabled, right?

Daniel · August 5, 2015, 11:24am

I will let you know when we finish testing Parallels.
Yes, there is no logo if you have a paid license.